Privacy Policy

Who are we?

VoltixForce is responsible for the processing of personal data as described in this privacy policy.

What data do we process?

Depending on how you use our website, we may process the following data, among other things:

• your name, email address, and phone number;
• your shipping and billing address;
• your order, return, and payment status;
• your account information;
• messages you send to us;
• your IP address, browser, device, and website usage;
• your cookie and marketing preferences.

We receive most data directly from you. We may receive information about payments and delivery from our payment and delivery partners.

You can place an order with us without creating an account.

Why do we use your data?

We use your data for:

• processing, paying for, shipping, and returning orders;
• customer service and communication regarding your order;
• preventing fraud and securing our website;
• maintaining our legal administration;
• improving our webshop;
• sending marketing when you have given permission for this.

We process personal data based on the performance of a contract, a legal obligation, your consent, or our legitimate interest.

To place an order, we require your name, contact details, address, and payment information, among others. Without this data, we cannot process your order.

Marketing

We only send marketing messages when you have given permission for this.

You can unsubscribe at any time via the unsubscribe link in our emails or by contacting us at info@voltixforce.com.

We never sell your personal data to other parties.

With whom do we share your data?

We only share data when necessary with parties that help us with:

• managing and hosting the webshop;
• processing payments;
• shipping and delivery;
• customer service, security, and technical support;
• email marketing, when you have given permission for this;
• administration and legal obligations.

Some parties process data on behalf of VoltixForce. Other parties, such as payment providers and carriers, may be independently responsible for their processing.

We never share more data than is necessary.

Processing outside of Europe

Some service providers may process personal data outside the European Economic Area.

In that case, we only use parties for whom a valid European level of protection or other appropriate safeguards apply, such as approved standard contractual clauses.

How long do we store data?

We do not store personal data longer than necessary.

• Order, payment, and billing data: normally seven years due to our legal administrative retention obligation. When the European One Stop Shop scheme applies, certain data may be stored for ten years.
• Account data: as long as your account exists. When you delete your account, we delete data that we are no longer legally required to store.
• Customer service: a maximum of two years after resolution, unless data is needed for longer for a complaint or legal dispute.
• Marketing data: until you withdraw your consent.

Cookies

We use functional cookies that are necessary for our website to function properly, for example for the shopping cart, the checkout, and certain preferences.

In addition, we may use limited analytical cookies to gain insight into the use and functioning of our website. When these cookies have no or only minor consequences for your privacy, prior consent is not always required.

For other analytical cookies, marketing cookies, and tracking technologies for which consent is required, we ask for your prior consent via the cookie settings on our website.

Marketing and tracking cookies may be used to analyze the use of our website and to better tailor advertisements to your interests.

You can adjust or withdraw your cookie preferences and previously given consent at any time via the cookie settings on our website.

Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access.

We use secure connections, among other things, and limit access to personal data to persons and parties who need this data.

Your rights

You have the right to:

• access your personal data;
• have incorrect data corrected;
• have data deleted;
• have the processing restricted;
• object to certain processing;
• have your data transferred;
• withdraw previously given consent.

These rights apply to the extent permitted by law. For example, we must keep some data due to our administrative retention obligation.

You can send a request to info@voltixforce.com. We will generally respond within one month. If necessary, we may ask for additional information to verify your identity.

Automated decision-making

VoltixForce does not make decisions that are based solely on automated processing and that have legal or similarly significant consequences for you.

Complaints

Do you have a question or complaint about the use of your personal data? Please contact us first at info@voltixforce.com.

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).