Frequently asked questions
Find quick answers to the most common questions about orders, shipping, returns and more.
Which countries do you ship to?
We currently ship to the Netherlands, Belgium, Germany, France, Spain, Italy, Austria and Denmark.
What are the shipping costs?
Standard shipping costs depend on the destination:
- Netherlands: €4.95
- Belgium: €5.95
- Germany: €6.95
- France: €7.95
- Spain: €8.95
- Italy: €8.95
- Austria: €8.95
- Denmark: €9.95
Standard shipping is free on orders of €100 or more. Final shipping costs are always shown at checkout.
How long does delivery take?
Estimated delivery times are:
- Netherlands: 1–2 business days
- Belgium: 1–3 business days
- Germany: 2–4 business days
- France: 2–5 business days
- Spain and Italy: 3–6 business days
- Austria and Denmark: 2–5 business days
We aim to dispatch orders placed before 3:00 PM on business days on the same day. This is an estimate and not a guarantee.
How can I track my order?
Once your order has been shipped, you will receive a track & trace link by email. You can use this link to view the latest delivery status.
How can I return an item?
You can easily register your return through our return portal. Enter your order details and follow the steps to create your return.
Register a returnHow long do I have to return an item?
You have 14 days from the day after receiving your order to tell us that you wish to return your purchase. After registering your return, you have another 14 days to send the product back.
How much does a return cost?
For a standard return, the direct return costs are your responsibility. The applicable return costs will be shown when registering your return.
If you received an incorrect, damaged or defective product, we will cover the necessary return costs.
When will I receive my refund?
We will refund you no later than 14 days after you notify us of your return. We may wait until we have received the product or until you provide proof that it has been sent back.
The refund will be made using the same payment method you used for your purchase.
I received a damaged or incorrect item. What should I do?
Contact us at info@voltixforce.com and include your order number. If possible, attach clear photos of the issue.
If the issue is our responsibility, we will provide an appropriate solution at no cost to you.
Can I exchange an item?
We currently do not offer direct exchanges. If you would like a different size or item, return the original product and place a new order.
Which sizes are available?
Our current Surge products are available in sizes S, M, L and XL. Please check the relevant product page for additional information.
How should I care for my VoltixForce clothing?
Always follow the washing and care instructions on the label inside the product. This helps keep the material in good condition for as long as possible.
Do I need an account to place an order?
No. You can place an order without creating an account. A customer account can make it easier to view your orders and order history.