Terms and conditions

Company details

Ordering and payment

After placing your order, you will receive a confirmation by email. From that moment, the agreement is concluded.

All prices are in euros and include VAT. Any shipping costs are shown before you pay.

If a product is unexpectedly unavailable, we will notify you as soon as possible and refund the amount received. In the event of an obvious pricing error that you could reasonably have recognized, we are not bound by that error.

Shipping and delivery

We deliver to the countries available during checkout.

Orders with a product value above €100 are shipped for free using the standard shipping method.

We aim to ship orders placed on working days before 3:00 PM on the same working day. This is a target timeframe and not a guarantee.

VoltixForce remains responsible for loss or damage until you, or someone you have designated, has received the package. If your order is lost or damaged in transit, please contact us. We will ensure an appropriate solution.

Returns and withdrawal

From the day after receipt, you have 14 days to notify us that you wish to cancel your purchase. After that, you have another 14 days to return the product.

You can arrange this via our returns portal or by sending an email to info@voltixforce.com.

Direct return costs are for your own account. For an incorrectly, damaged, or defectively delivered product, we will pay the necessary return costs.

Keep your proof of postage until your return has been fully processed.

Condition of the product

You may try on clothing as you would in a store.

The product must not be used longer or more intensively than is necessary to assess the size, fit, and properties.

For worn, washed, damaged, or soiled products, we may deduct a reasonable depreciation from the amount to be refunded.

Please return the product preferably with the original labels, accessories, and packaging. The absence of these does not automatically mean your return will be refused, but it may lead to depreciation.

Refund

After your return notification, we will refund you within 14 days at the latest. We may wait until we have received the product or until you can prove that it has been sent back.

The refund will be made using the same payment method you used for the original transaction.

If you return the entire order, you will also be refunded the costs of the cheapest standard shipping. Extra costs for, for example, express shipping are not refunded.

In the case of a partial return, the original shipping costs are not refunded.

Personalized products

Products that are made specifically according to your wishes or personalized cannot be returned. This is clearly stated with the product before purchase.

Choosing a normal size or color does not make a product personalized.

Your legal rights continue to apply if a personalized product is damaged, defective, or incorrectly delivered.

Legal warranty

You are entitled to a good product that corresponds to what you ordered and could reasonably expect.

Is a product defective, damaged, or incorrectly delivered? Then please contact us via info@voltixforce.com. State your order number and, if possible, include clear photos.

We will provide an appropriate solution free of charge according to the law, such as repair or replacement. When that is not possible, a price reduction or refund may follow.

Damage due to improper use, normal wear and tear, or failure to follow the washing and maintenance instructions is not covered by the legal warranty.

Complaints

Complaints can be sent to info@voltixforce.com. State your name, order number, and a clear explanation of the problem.

We will confirm receipt of your complaint and try to respond substantively within five working days.

Liability

VoltixForce is not liable for damage arising from improper use of a product or failure to follow the washing and maintenance instructions.

Nothing in these terms limits rights or liability that may not be excluded by law.

Force majeure

In circumstances beyond our control, such as extreme weather, war, strikes, technical failures, government measures, or serious problems with carriers, an order may be delayed.

We will inform you about this as soon as possible. When delivery is definitively impossible, we will refund the relevant amount. Your legal consumer rights always remain applicable.

Privacy and intellectual property

We process personal data according to our privacy policy and the GDPR.

The name VoltixForce and all texts, logos, photos, videos, and designs on our website may not be copied or used commercially without written permission.

Applicable law

Dutch law applies to these terms and agreements with VoltixForce.

If you live in another EU country, you retain the mandatory consumer protection that applies in your country of residence.

In the event of a problem, we will first try to find a solution together. If that is not possible, the dispute may be submitted to the court that is competent according to the law.